Online Banking FAQs

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Policies & Agreement

  • What is Flushing Bank's Online Banking Agreement?
    Flushing Bank's Online Banking Agreement describes the terms and conditions required to use our Online Banking channel. First-time users must read and agree to the terms and conditions of the Agreement before using Online Banking. After your initial acceptance, you are consenting to the Agreement every time you log in to Flushing Bank's Online Banking. Acceptance of the terms and conditions is required to utilize Online Banking.  
  • Flushing Bank Internet Privacy Policy
    You can visit this site and find out about our products and services, read our corporate reports, check on career opportunities, find branch locations, or get a news update and other value-added services without giving us any personal information.

    If you provide personal information, such as address, e-mail, telephone and fax numbers, as well as demographic and customer identification, we will not disclose it to external organizations unless we have informed you, been authorized by you, or are required to do so by law. We will maintain this information, as well as your business activities and transactions, according to our strict and confidentiality standards.

    Click here for the full details of our customer privacy policy (pdf).
     
  • Who is responsible when individuals other than myself make transactions from my Accounts using Flushing Bank's Online Banking?
    You are responsible for all transfers, payments, and other transactions you authorize using Flushing Bank's Online Banking. If you permit other people to use your User Name and Password to access Online Banking you are responsible for any resulting transactions from your linked Accounts. We will not be liable for and will not reimburse you for any losses that may occur as a result of this authorized use of your User Name and Password. You are responsible for keeping your User Name and Password confidential.  
 

Using Online Banking

  • Can I access Online Banking from any computer?
    You can access your Online Banking accounts anywhere you have Internet access and a 128-bit browser. Simply type in your User Name and click Sign In.  
  • What if I forget my password?
    If you forget your password, you can reset your password by selecting the "Forgot Password?" link on our homepage and then following the instructions. If you need further assistance, you may call our Customer Service Solutions Center at 800.581.2889, (Monday – Sunday from 7 a.m. to 11 p.m. ET). to restore access to the system or contact us via the web using the online form.  
  • Can I view my account history in Online Banking?
    Yes, you can access Account History through the Account Summary section of Online Banking.  
  • Can I look at all of my transactions at any time?
    Yes, with Flushing Bank's Online Banking, you have access to your account information 24 hours a day, 7 days a week! The balance and history information is current.  
  • If I don't use bill payment, do I still get charged a fee for using Online Banking?
    Online Banking and Bill Payment are FREE.  
  • How can I add other accounts to Online Banking?
    Online Banking allows you to see information on all accounts that are linked to your Customer Record, such as your Checking, Savings, CD, Retirement and Money Market accounts. Checking Line of Credit and Home Equity Line of Credit information is also available. If you have any questions about your accounts please call 800.581.2889.  
  • What is the process for canceling access to Online Banking?
    If you no longer wish to have access to your accounts through Flushing Bank's Online Banking, please call our Customer Service Solutions Center at 800.581.2889. Please be advised that once Flushing Bank has terminated your access to Online Banking, any future scheduled transactions you have set up will be canceled.  
 

Bill Pay

  • After I have applied online for Bill Payment, how long is it before I can pay a bill?
    Once you have registered for Online Banking and Bill Pay you may set up your payees and start using the service immediately. If you experience any problems please contact our Customer Service Solutions Center at 800.581.2889.  
  • How are my payments actually processed?
    We send payments electronically whenever possible. If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide. 
  • After I pay a bill online, how long does it take for the money to be debited from my account?
    If the payment is sent electronically, the money is withdrawn from your account one business day after processing begins. If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide. For some checks, the money is withdrawn one business day after processing begins. For others, the money is withdrawn when the company or person deposits or cashes the check. 
  • How long does it take for a payment to reach the payee?
    If the company or person you're paying can receive electronic payments, the money is typically delivered in one to three business days. If the company or person you're paying cannot receive payments electronically, we mail them a paper check. This process typically takes three to five business days. 
  • How do I actually use the Electronic Bill Payment System?
    Step-by-step instructions can be accessed by clicking the Help Center link within Online Banking.  
  • How can I verify that a payment has been made or cancel a payment?
    You can see the status of your payments in Activity. Payments start in a Pending status until processing begins. Payment Activity displays all bill payments that have been sent to the payee. If you need to cancel a payment that has already been transmitted, please contact our Customer Service Solutions Center at 800.581.2889.  
  • Who do I contact if my bill was not paid?
    Please contact our Customer Service Solutions Center at 800.581.2889 to verify where the payment was sent and when. You'll need the confirmation number of the payment (this can be found in the Payment Activity section of bill payment), payee name, and your bill payment identification number.  
 

Security

  • Is Flushing Bank's Online Banking System secure?
    In Internet Banking as with traditional banking methods, security is a primary concern. At Flushing Bank, we have taken many precautions so that your information is transmitted safely and securely. Many of the latest methods in Internet Banking security are used to increase and monitor the integrity and security of the system.

    Our Online Banking customers are required to use a browser with the highest form of encryption (128-bit SSL). That means that information passing from your computer to our server is scrambled, making it virtually impossible for anyone to access your account information.
     
  • Why does the system "time out" occasionally?
    For your protection, Flushing Bank's Online Banking automatically disconnects after 14 minutes of inactivity.  
  • Protect Yourself

    In addition to our security measures, please visit our Privacy and Security page to read best practices for Online and PC security.

     
 

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