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New Bill Pay & External Funds Transfer services are live

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We are pleased to announce that Flushing Bank’s new Bill Pay service is now available. The new service includes an enhanced version of our current bill payment service, providing many additional benefits and features including better cash flow control, Popmoney® so you can send money to another person (consumer bill pay service only), and the ability to set up payment reminders. Best of all, the new bill pay features a new payment model where your account will not be charged until the biller receives the funds for your payment, allowing your money to remain in your account until the “pay date.”

All scheduled bill payments, and all bill payment information should have transferred automatically to the new system. Also, one year of your bill pay history should be accessible to you in the new Bill Pay service. Please take a few minutes to confirm this.

To use the new Bill Pay service on your mobile device, you will need to update your app before accessing mobile banking. An update for the Flushing Bank mobile banking apps (Android® and iPhone® or iPad® versions) is available for download from the Google Play® and Apple® app stores.

Additionally, our new and more intuitive external funds transfer service (replaces MoneyHQ and affects consumers only) is now available. As a reminder:

• Recurring MoneyHQ external transfers did not automatically transfer to the new service
• You need to re-enter transfer information into the new external funds transfer service
• Additionally, external financial institutions need to be re-established (please keep in mind that re-validation could take 2-3 business days to complete)

If you have any questions, please contact our Customer Service Solutions Center at 800.581.2889, (Monday – Sunday from 7 a.m. to 11 p.m. ET) or reply to this message.

We hope you enjoy our new and enhanced bill payment and external funds transfer services.