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Bill Pay & MoneyHQ Upgrade

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Flushing Bank is upgrading its Bill Pay service effective July 20, 2017. The new service will include an enhanced version of our current bill payment service, providing many additional benefits and features including better cash flow control, Popmoney® so you can send money to another person (consumer bill pay service only), and the ability to set up payment reminders. Best of all, the new bill pay features a new payment model where your account will not be charged until the biller receives the funds for your payment, allowing your money to remain in your account until the “pay date.” To perform this upgrade, Bill Pay will be unavailable from approximately 4 p.m. ET on Tuesday, July 18 through 7 a.m. ET on Thursday, July 20.

All scheduled bill payments, and all bill payment information will transfer automatically to the new system. However, to ensure a smooth conversion, please plan your bill pay transactions according to the above dates. We also recommend that you take a screen shot of your existing payees and scheduled payments to be sure they all transferred correctly to the new service. One year of bill pay history will be converted and accessible to you in the new Bill Pay service.

Additionally, a new and more intuitive external funds transfer service will be replacing MoneyHQSM (affects consumers only). Therefore, MoneyHQ will not be available effective Tuesday, July 18 at approximately 4 p.m. ET. The new external funds transfer service will be available Thursday, July 20 at approximately 7 a.m. ET. Please note:

  • Any MoneyHQ external transfers scheduled to be completed after July 18 will not process
  • Recurring MoneyHQ external transfers will not be automatically transferred over to the new service
  • Prior to July 18, please print a copy of your accounts and external transfers associated with MoneyHQ
  • You will need to re-enter transfer information into the new external funds transfer service upon conversion completion
  • Additionally, external financial institutions will need to be re-established (please keep in mind that re-validation could take 2-3 business days to complete)

If you have any questions, please contact our Customer Service Solutions Center at 800.581.2889, (Monday – Sunday from 7 a.m. to 11 p.m. ET).

We appreciate your patience during this transition and we are confident you will be pleased with our new and enhanced bill payment and external funds transfer services.