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Coronavirus (COVID-19) Relief Programs and Updates

As concerns about the coronavirus (COVID-19) in our area continue, we want to assure you that Flushing Bank is closely monitoring the latest reports from the Centers for Disease Control (CDC) and we continue to take precautionary measures to ensure the health and safety of our customers and employees.

We encourage you to access your banking accounts via our Online and Mobile Banking services, which allow you to manage your finances and conduct transactions 24/7 from the safety of your home.

We will continue to provide updates as new information and programs become available. Our goal is to provide information on temporary financial support aimed at helping our customers withstand the financial pressures caused by the COVID-19 health crisis. We also want to keep you informed on our branch hours of operations and make you aware of any security issues or scams that are being utilized by criminals. Below is some useful information and links to some of the programs currently available.

Appointment Banking

We offer Appointment Banking as our branch lobbies are closed to visitors. Customers wishing to speak with a banker can make an appointment by calling their local branch or our branch call center at 646.970.6510, Monday – Friday from 9 a.m. to 4 p.m. and Saturday 9 a.m. to 2 p.m.

Please check our branch locations page for specific branch hours and phone numbers. All branch visitors will be required to wear a mask when entering the branch.

Economic Impact Payments

As part of the Coronavirus Aid, Relief and Economic Security ("CARES") Act, the U.S. Federal Government began delivering "Economic Impact Payments" to eligible Americans. These direct cash payments to individuals and families are for financial relief during the coronavirus pandemic, and are sometimes referred to as "stimulus checks."

Here are a few things to keep in mind:

  • The Internal Revenue Service (IRS) is responsible for the timing, amount and distribution of these payments, and has stated that payments will be sent in waves over the course of multiple weeks into July 2020.
  • The IRS will distribute payments using the information that the IRS has on file for each eligible individual or family.
  • For most of the recipients, payments will be deposited directly into the same bank account that they have most recently used to receive a tax refund or monthly Social Security payment.
  • Others will receive paper checks in the mail, at the address that the IRS has on file for that individual.
  • Banks cannot and do not provide personal account or address information to the IRS.
  • Direct deposits are posted for open accounts on the effective date set by the Treasury.

Click here for answers to some questions you may have and tools you can use.

Security Alert

At Flushing Bank, protecting our customers during this uncertain time is our main priority. Criminals are taking advantage of the fears surrounding the COVID-19 Pandemic, and fraud-related scams are increasing. Scammers look for opportunities to take advantage of the vulnerable, especially during times of emergencies or natural disasters.


Paycheck Protection Program (PPP) Loan Forgiveness

The Paycheck Protection Program (PPP) offered through the CARES Act was designed to provide emergency assistance to businesses affected by the coronavirus pandemic. Under the program, all or part of a loan can be forgiven. However, forgiveness of the loan is not automatic, and you will need to apply to receive it. The amount forgiven depends on how the funds were used and how well employee levels were maintained.

Flushing Bank will be utilizing an online platform for the PPP Loan Forgiveness process. Before accessing the PPP Loan Forgiveness application page your identity must be authenticated, you will be asked to enter your email address, exact PPP loan amount, and borrower tax identification number. In order to complete the application, you will need to provide and upload all supporting documentation requested. Click here for the list of required information and supporting documentation.

If you have any questions or require additional information, please contact your Flushing Bank Business Banker.

Small Business Relief Programs

The New York Forward Loan Fund (NYFLF) is a new economic recovery loan program aimed at supporting New York State small businesses, nonprofits and small landlords as they reopen after the COVID-19 outbreak and NYS on PAUSE.  The NYFLF targets the state’s small businesses with 20 or fewer full-time equivalent (FTE) employees (90% of all businesses), nonprofits and small landlords that have seen a loss of rental income.  The NYFLF is specifically timed to support businesses and organizations as they proceed to reopen and have upfront expenses to comply with guidelines (e.g., inventory, marketing, refitting for new social distancing guidelines) under the New York Forward Plan.  For additional information on the NYFLF program, visit the NYS Empire State Development website.

We continue to work with the SBA to facilitate participation in recently enacted federal relief programs designed to help keep business customers up and running. Please visit the SBA website at for additional up-to-date information and available programs.

If you would like more information on any of the available relief programs available to small businesses, please contact your Flushing Bank Business Banker or send an email to Please include your contact information and your loan information in your email.

Main Street Lending Program

The Federal Reserve established the Main Street Lending Program to support lending to small and medium-sized businesses that were in sound financial condition before the onset of the COVID-19 pandemic. The Program will operate through three facilities: the Main Street New Loan Facility (MSNLF), the Main Street Priority Loan Facility (MSPLF), and the Main Street Expanded Loan Facility (MSELF). We are a participating lender in this Program and are accepting applications. If you would like more information or to apply, please contact Mary Ellen Bianco at 646.923.9515 or send an email to

Residential Mortgage Customers

Assistance programs for mortgage loans secured by 1-4 family residential dwellings that are owner occupied and residential owner-occupied condominiums and owner-occupied co-op apartments.


Consumer Customers

The Federal Reserve has passed an interim rule that no longer limits the number of monthly transactions from savings accounts. You can now make an unlimited number of transfers and withdrawals from your savings accounts.

Flushing Bank Credit Card Customers

Elan Financial Services, Flushing Bank's credit card service provider, has made concessions to card members that may be experiencing difficulties due to COVID-19 including waiving of fees, rush card requests, and more. In order to receive these concessions, cardmembers must contact Elan's Cardmember Service team by dialing the number found on the back of the credit card.

We are all in this together and we will get through this together. Our thoughts are for the well-being of you and your family, now more than ever. Please reach out to us at 800.581.2889 (855.540.2274 TTY/TDD), Monday – Sunday from 7 a.m. to 11 p.m. ET, if there is anything that we can do to assist you. Thank you for your continued trust and support.

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