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Coronavirus (COVID-19) Relief Programs and Updates

As concerns about the coronavirus (COVID-19) in our area continue, we want to assure you that Flushing Bank is closely monitoring the latest reports from the Centers for Disease Control (CDC) and we continue to take precautionary measures to ensure the health and safety of our customers and employees.

We encourage you to access your banking accounts via our Online and Mobile Banking services, which allow you to manage your finances and conduct transactions 24/7 from the safety of your home.

We will continue to provide updates as new information and programs become available. Our goal is to provide information on temporary financial support aimed at helping our customers withstand the financial pressures caused by the COVID-19 health crisis. We also want to keep you informed on our branch hours of operations and make you aware of any security issues or scams that are being utilized by criminals. Below is some useful information and links to some of the programs currently available.

Appointment Banking

Effective April 9, our branch lobbies are closed to visitors and we now offer Appointment Banking. Customers wishing to speak with a banker can make an appointment by calling their local branch or our branch call center at 646.970.6510, Monday – Friday from 10 a.m. to 3 p.m. and Saturday 9 a.m. to 2 p.m. Due to the recent mandate by New York State Governor Andrew Cuomo, all branch visitors will be required to wear a mask when entering the branch for an appointment.

Branch Closure Update

Our branch hours have been modified to Monday – Friday from 10 a.m. to 3 p.m. Weekend hours remain the same. We will be temporarily closing branches as a precautionary measure to help minimize exposure and maximize social distancing. Attached is a list of branches temporarily closed until further notice. Please be sure to check our branch locations page on our website (flushingbank.com/about-us/branch-locations) for updates on available locations and hours.

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Economic Impact Payments

As part of the Coronavirus Aid, Relief and Economic Security ("CARES") Act, the U.S. Federal Government began delivering "Economic Impact Payments" to eligible Americans. These direct cash payments to individuals and families are for financial relief during the coronavirus pandemic, and are sometimes referred to as "stimulus checks."

Here are a few things to keep in mind:

  • The Internal Revenue Service (IRS) is responsible for the timing, amount and distribution of these payments, and has stated that payments will be sent in waves over the course of multiple weeks into July 2020.
  • The IRS will distribute payments using the information that the IRS has on file for each eligible individual or family.
  • For most of the recipients, payments will be deposited directly into the same bank account that they have most recently used to receive a tax refund or monthly Social Security payment.
  • Others will receive paper checks in the mail, at the address that the IRS has on file for that individual.
  • Banks cannot and do not provide personal account or address information to the IRS.
  • Direct deposits are posted for open accounts on the effective date set by the Treasury.

Click here for answers to some questions you may have and tools you can use.

Security Alert

At Flushing Bank, protecting our customers during this uncertain time is our main priority. Criminals are taking advantage of the fears surrounding the COVID-19 Pandemic, and fraud-related scams are increasing. Scammers look for opportunities to take advantage of the vulnerable, especially during times of emergencies or natural disasters.

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Small Business Relief Programs

The New York Forward Loan Fund (NYFLF) is a new economic recovery loan program aimed at supporting New York State small businesses, nonprofits and small landlords as they reopen after the COVID-19 outbreak and NYS on PAUSE.  The NYFLF targets the state’s small businesses with 20 or fewer full-time equivalent (FTE) employees (90% of all businesses), nonprofits and small landlords that have seen a loss of rental income.  The NYFLF is specifically timed to support businesses and organizations as they proceed to reopen and have upfront expenses to comply with guidelines (e.g., inventory, marketing, refitting for new social distancing guidelines) under the New York Forward Plan.  For additional information on the NYFLF program, visit the NYS Empire State Development website.

We continue to work with the SBA to facilitate participation in recently enacted federal relief programs designed to help keep business customers up and running. Please visit the SBA website at www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources for additional up-to-date information and available programs.

If you would like more information on any of the available relief programs available to small businesses, please contact your Flushing Bank Business Banker or send an email to businessbankinglending@flushingbank.com. Please include your contact information and your loan information in your email.

Residential Mortgage Customers

Assistance programs for mortgage loans secured by 1-4 family residential dwellings that are owner occupied and residential owner-occupied condominiums and owner-occupied co-op apartments.

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Consumer Customers

Fees waived effective March 27, 2020 through June 25, 2020 for Consumers who demonstrate financial hardship from COVID-19 pandemic.

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Flushing Bank Credit Card Customers

Elan Financial Services, Flushing Bank's credit card service provider, has made concessions to card members that may be experiencing difficulties due to COVID-19 including waiving of fees, rush card requests, and more.

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We are all in this together and we will get through this together. Our thoughts are for the well-being of you and your family, now more than ever. Please reach out to us at 800.581.2889 (855.540.2274 TTY/TDD), Monday – Sunday from 7 a.m. to 11 p.m. ET, if there is anything that we can do to assist you. Thank you for your continued trust and support.

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