Coronavirus (COVID-19) Relief Programs and Updates
As concerns about the coronavirus (COVID-19) in our area continue, we want to assure you that Flushing Bank is closely monitoring the latest reports from the Centers for Disease Control (CDC) and we continue to take precautionary measures to ensure the health and safety of our customers and employees.
We encourage you to access your banking accounts via our Online and Mobile Banking services, which allow you to manage your finances and conduct transactions 24/7 from the safety of your home.
We will continue to provide updates as new information and programs become available. Our goal is to provide information on temporary financial support aimed at helping our customers withstand the financial pressures caused by the COVID-19 health crisis. We also want to keep you informed on our branch hours of operations and make you aware of any security issues or scams that are being utilized by criminals. Below is some useful information and links to some of the programs currently available.
Our branches are open to visitors; however, we may need to limit access based on the number of people inside the branch. All branch visitors will be required to wear a mask when entering the branch.
As an added convenience, we offer Appointment Banking. To make an appointment, call any one of our branches during business hours or our call center at 646.970.6510, Monday – Friday 9 a.m. to 4p.m. and Saturday 9 a.m. to 2 p.m.
Please check our branch locations page for specific branch hours and phone numbers.
At Flushing Bank, protecting our customers during this uncertain time is our main priority. Criminals are taking advantage of the fears surrounding the COVID-19 Pandemic, and fraud-related scams are increasing. Scammers look for opportunities to take advantage of the vulnerable, especially during times of emergencies or natural disasters.
Small Business Relief Programs
We continue to work with the SBA to facilitate participation in recently enacted federal relief programs designed to help keep business customers up and running. Please visit the SBA website at www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources for additional up-to-date information and available programs.
PPP Loan Forgiveness
Under the Paycheck Protection Program (PPP) all or part of a loan can be forgiven. However, forgiveness of the loan is not automatic, and you will need to apply to receive it. The amount forgiven depends on how the funds were used and how well employee levels were maintained
Flushing Bank will be utilizing an online platform for the PPP Loan Forgiveness process. Before accessing the PPP Loan Forgiveness application page your identity must be authenticated, you will be asked to enter your email address, exact PPP loan amount, and borrower tax identification number. In order to complete the application, you will need to provide and upload all supporting documentation requested. Click here for the list of required information and supporting documentation.
Other Small Business Relief Programs
The New York Forward Loan Fund (NYFLF) is a new economic recovery loan program aimed at supporting New York State small businesses, nonprofits and small landlords as they reopen after the COVID-19 outbreak and NYS on PAUSE. The NYFLF targets the state’s small businesses with 20 or fewer full-time equivalent (FTE) employees (90% of all businesses), nonprofits and small landlords that have seen a loss of rental income. The NYFLF is specifically timed to support businesses and organizations as they proceed to reopen and have upfront expenses to comply with guidelines (e.g., inventory, marketing, refitting for new social distancing guidelines) under the New York Forward Plan. For additional information on the NYFLF program, visit the NYS Empire State Development website.
If you would like more information on any of the available relief programs available to small businesses, please contact your Flushing Bank Business Banker or send an email to firstname.lastname@example.org. Please include your contact information and your loan information in your email.
Residential Mortgage Customers
Assistance programs for mortgage loans secured by 1-4 family residential dwellings that are owner occupied and residential owner-occupied condominiums and owner-occupied co-op apartments.
The Federal Reserve has passed an interim rule that no longer limits the number of monthly transactions from savings accounts. You can now make an unlimited number of transfers and withdrawals from your savings accounts.
Flushing Bank Credit Card Customers
Elan Financial Services, Flushing Bank's credit card service provider, has made concessions to card members that may be experiencing difficulties due to COVID-19 including waiving of fees, rush card requests, and more. In order to receive these concessions, cardmembers must contact Elan's Cardmember Service team by dialing the number found on the back of the credit card.
We are all in this together and we will get through this together. Our thoughts are for the well-being of you and your family, now more than ever. Please reach out to us at 800.581.2889 (855.540.2274 TTY/TDD), Monday – Sunday from 7 a.m. to 11 p.m. ET, if there is anything that we can do to assist you. Thank you for your continued trust and support.