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We upgraded to a new Cash Manager Direct (CMD) system effective July 19, 2021 to enhance the experience for our Cash Manager Direct (CMD) customers. All Government CMD customers and Business CMD customers who utilize wires, ACH, and bill pay services will convert though some customers have not been converted yet. Business CMD customers who do not use these services (ACH, wires, and /or bill pay) will not be affected by this conversion. After conversion, customers will have Read Only access to the former CMD system for a period of 60 days. For those who have converted, the new CMD system is available now.

Please note that conversion to the new CMD system was delayed slightly for some of our customers and those customers were notified. For the customers who are not converting presently, you should continue to use the “Cash Manager Direct” login and not the “Upgraded Cash Manager Direct” login.

We have created a Cash Manager Direct Quick Start Guide and Video Tutorial Library to assist you with the new CMD system, as well as provided important information below.

The more robust and intuitive CMD service provides many additional benefits and features, including:

  • Improved system navigation
  • A single sign-on for Remote Deposit and Positive Pay services, eliminating the requirement for separate sign-ons
  • The ability to view check images of deposited items
  • Expanded history search to 180 days, currently 90 days
  • Additional alert options
  • Hard or soft token option for Wire and ACH transaction approval (instructions will be provided)
  • Special reports for ACH originations and check returned items
  • Foreign Exchange module (available later in the year)

For those converted, there are several items that you need to know as you begin using the new CMD system.

Login

  • You will see two login links from the Flushing Bank home page, for those converted you should use the “Upgraded Cash Manager Direct” login. The “Cash Manager Direct” login will provide Read Only access to the former system.
  • The look of the login page has changed, but all login credentials remain the same with the exception of your password. However, your Company ID and User ID are case sensitive and should be entered in all lowercase. Your password to the former system has not changed.
  • The password you should use to initially log into the new system is the first 3 characters of User ID, followed by first 4 characters of Company ID, followed by an exclamation point. For example, If User ID is tsmith5 and the Company ID is s0001234567, the initial password will be: tsms000! Note: password will always be all lowercase characters.
  • Upon your initial login, you will be prompted to change your password.
  • After changing your password, you will be asked to create authentication credentials by selecting and submitting answers to three challenge questions. These challenge questions will be used to confirm your identity when you log in from an unknown device.
  • If you had previously bookmarked the login page, you will need to update your bookmark with the new login page as of July 19.

Bill Payments

  • All scheduled bill payments and bill payment information were transferred automatically to the new system.

Wires

  • Any future-dated wires that were released as of 5 p.m. on Friday, July 16 processed.
  • Any recurring or scheduled (but not released) wires did not convert to the new system or process.
  • You should reestablish recurring and scheduled wires in the new system.
  • Wire templates converted, but should be validated.

Internal Transfers (between Flushing Bank accounts)

  • Any recurring or scheduled internal transfers did not convert to the new system or process.
  • You should reestablish recurring and scheduled internal transfers in the new system.

System Entitlements

  • System entitlements converted, but should be validated.

Alerts

  • Any alerts that you have set did not transfer to the new system and need to be reentered.

Audit History

  • Audit history did not convert.

Note:

  • For those converted, you have Read Only access to the former CMD system for a period of 60 days.

If you have any questions, please call 800.516.8603 to speak with a Cash Management Specialist Monday through Friday from 8:30 a.m. to 6:00 p.m.

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